What’s it really like working in hospitality?

Hospitality International Partners Pty Ltd is researching how people working in hospitality feel about the industry: what they enjoy, and what makes the work difficult.

This survey is for employees. That includes casuals, part-time and full-time staff, apprentices, supervisors and managers who work for a venue. It is not for owners.

It takes about ten minutes.

Your free starter pack

Cover of the HIP Hospitality Worker Starter Pack

When you send your answers, the HIP Hospitality Worker Starter Pack is yours to download straight away. No email needed. It’s 11 pages. Print it and fill it in, or just read the parts you need.

What’s inside:

  • Your hospitality skills are worth more than you may think
  • Possible hospitality career pathways
  • Skills and training checklist
  • Hospitality resume upgrade sheet
  • Interview preparation sheet
  • Know your value self-check, including how to check your pay with the Fair Work Pay Calculator
  • What makes a good hospitality workplace?
  • Future HIP hospitality worker benefits
  • Your next step

It’s general information, not legal or employment advice.

Your privacy

You do not need to give your name, your employer’s name, an email address or a phone number to complete the survey.

Individual answers will not be given to employers. HIP may use the answers only in combined form, with no way to tell who said what.

Please do not name employers, managers, co-workers or customers in the written answers.

If you want the results, or a note if HIP later does more work on staff recognition, you can leave an email after you submit. That email is kept separate from your answers. It will not be sold, given to your employer, or added to a general sales list.

Read our privacy policy

Before you start

1. Do you currently work in hospitality for someone else?

Yes, I work for a venue
No, I own or run the venue

Section 1. About your work

2. What is your current role?
One answer. Closest option.
3. What type of hospitality business do you mainly work in?
One answer.
4. What is your employment type?
One answer.
5. How many years have you worked in hospitality?
One answer.
6. Which state or territory do you mainly work in?
One answer.
7. Where is that work?
One answer. Needed so a local benefit is not assumed to suit everyone.

Section 2. What you enjoy

8. What do you enjoy most about working in hospitality?
Tick all that apply.
Short written answer.
10. What keeps you working in hospitality?
Tick all that apply.
11. How much do you enjoy working in hospitality overall?
One score, 1 to 10. 1 is not at all. 10 is very much.

Section 3. What makes it difficult

12. What do you find hardest about working in hospitality?
Tick all that apply.
Short written answer.
14. What do you think makes people leave hospitality?
Choose up to three.
This field is required.
15. How valued do you feel as a hospitality worker?
One score, 1 to 10. 1 is not valued. 10 is highly valued.
Short written answer.

Section 4. Training and support

17. Are you interested in improving your hospitality skills or qualifications?
One answer.
18. What training would interest you?
Tick all that apply.
19. In the last year, did you do any hospitality training?
One answer.
20. What usually stops you doing more training?
Tick all that apply.

Section 5. Recognition and extras

21. If your workplace arranged extras through other hospitality businesses or training partners, would you use them?
Some venues look at extras beyond the wage. These questions are about what would matter to you, if anything. One answer.
22. Which of these would appeal to you?
Tick all that apply.
23. Which three of those would matter most?
Choose up to three, from the same list as question 22.
This field is required.
24. Would extras like these make you feel more recognised as part of the industry?
One answer.
25. What would make you trust something like this?
Tick all that apply.
Short written answer.

Section 6. Staying in the industry

27. Do you see yourself working in hospitality for the next 12 months?
One answer.
28. Do you see yourself working in hospitality for the next three years?
One answer.
29. What would make you more likely to stay?
Tick all that apply.
Short written answer.

Section 7. Anything else

Longer written answer. This is the last question in the survey.

32. Use of your answers

Required tick before submit.
This field is required.

Send your answers and your starter pack download opens on the next page. No email needed.